Returns & FAQ
At Faerelle, we want every piece to feel as beautiful as the moment you receive it. If something isn't quite right, we're here to help.
General Returns
If you're not completely satisfied with your purchase, you may request a return within 3 days of delivery. To be eligible, your jewelry must be unworn, in its original condition, and returned in its original packaging.
Quality Guarantee
We proudly stand behind the craftsmanship of every Faerelle piece. If your jewelry arrives damaged, defective, or with a manufacturing fault, please contact us within 30 days of delivery. Simply include your order number along with clear photos of the issue, and we'll arrange a replacement or refund as quickly as possible.
Order Changes & Cancellations
Orders may be edited or cancelled before they enter production using the link provided in your order confirmation email. Once production has begun, we may no longer be able to make changes or cancel your order.
Refunds
Approved refunds will be issued to your original payment method. PayPal refunds are typically processed within 24 hours, while credit and debit card refunds usually appear within 7–10 business days, depending on your financial institution.
International Orders
International orders outside the US and UK may be subject to customs duties, taxes, or import fees required by your country. Any applicable charges are the responsibility of the customer unless otherwise stated at checkout.
Need Assistance?
If you have any questions about your order or need help with a return, please reach out through our Contact page. Our team will be happy to assist you.