Refund policy

We want every Faerelle piece to be a reflection of your unique style and a source of joy. Because each design is selected for its distinct character, we approach returns with the same thoughtfulness we put into our craftsmanship.

✦ Our Promise to You If your order arrives damaged, is defective, or if you receive an item that differs from your selection, please contact us within 30 days of delivery. Kindly include clear photos of the item and packaging, and our team will be honored to assist you with an immediate replacement or a full refund.

✦ A Note on Selections As we specialize in curated, artisanal jewelry, we are unable to accept returns for changes of mind, style preferences, or incorrect size selections. We truly want you to be confident in your purchase, so we warmly encourage you to reach out to our team if you have any questions regarding fit, stone properties, or styling before you finalize your order. We are here to guide you toward the perfect piece.